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Agent library / Compliance and risk / Communication review

Communication review

PitCrew reviews flagged emails and messages, separates the real issues, such as complaints or off-channel requests, from the noise, and routes them to compliance with the reason.

When it runsDaily
Who approvesCompliance
Works withEmail, your surveillance queue
Get in touchDescribe your version of this task

How it works

4 steps. A person decides at the end.

  1. Reads flagged messagesFrom your review queue
  2. Sorts themReal issue or noise
  3. Explains each issueWith the policy it relates to
  4. A person approvesCompliance decidesEscalates or closes

What it reads and what it produces

Reads

  • Flagged messages
  • Your supervision policy

Produces

  • Issues for compliance with the reason
  • Items it judged noise, for sampling

Rules it follows

  • Never closes an issueCompliance decides.
  • Explains its callFor every item.

Questions firms ask

Last updated: October 2026

How long does it take to set up?

5 working days from data access to the first production run. PitCrew experts connect your systems and enter your firm's rules.

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