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Building reliable AI for enterprise

A discipline for AI that is grounded in your data, checked against your rules, and provable when someone asks how it works.

verified_userSOC 2 Type II cloud_doneAWS Case Study groupsBuilt by operators from LegalZoom, Intuit, Atlassian
0102030405 DefineGroundTestVerifyRun UNVERIFIED OUTPUT Plausible AFTER FIVE GATES Provable THE UNIFIED PLATFORM OF WORK
Key takeaways
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Most AI fails from missing discipline, not weak models.

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Five steps: Define, Ground, Test, Verify, Run.

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Skip a step and the output cannot be proven.

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Vendor agnostic and free. Works with any tools.

ON THIS PAGE 01THE PROBLEM 02THE FIVE STEPS 03WHERE IT APPLIES 04THREE ACTIONS 05WHO IT IS FOR 06WHERE TO GO
The problem

Why most AI stalls after the demo.

The model is not the bottleneck. The discipline around it is.

01

It does not know your firm's rules, so it guesses at the edges.

02

Nobody tested it on your real scenarios, so failures surface in production.

03

And when the examiner asks "show me why," there is nothing to show.

WHAT MOST FIRMS ACTUALLY BUILD
PRODUCTION NEVER REACHED Demo ??? IT WORKED No rulesNever testedNo check encodedon real casesbefore release Stalls after the demo NOTHING TO SHOW WHEN ASKED
Three things missing. Each one is why the output cannot be trusted.

None of them are model problems. All three are decisions nobody made before the build started.

The discipline

Five steps to AI your firm can trust.

Build it yourself or have someone build it with you. Skip a step, and the output is not trustworthy.

0102030405 DefineGroundTestVerifyRun Agree what correct meansConnect it to real dataRun your real scenariosGate every outputApprove, then log it SKIP: WRONG THING BUILTSKIP: HALLUCINATESSKIP: BREAKS LIVESKIP: UNPROVABLESKIP: NO EVIDENCE
01
Define · Agree what correct means. Skip: wrong thing built.
02
Ground · Connect it to real data. Skip: hallucinates.
03
Test · Run your real scenarios. Skip: breaks live.
04
Verify · Gate every output. Skip: unprovable.
05
Run · Approve, then log it. Skip: no evidence.
STEP 01

Define

Agree on what the agent should do, in plain language, signed off by whoever owns the process. Skip it and the agent builds the wrong thing.

IN YOUR FIRM
An onboarding falls through because two people thought the other had it.
TRIGGER RULES EXCEPTIONS SIGNED OFF
CRM$4.2M CORE LEDGER$4.2M REPORTING DB$4.4M Core ledger SOURCE OF TRUTH
STEP 02

Ground

Connect the agent to your firm's actual data, documents, and policies, so it references them instead of guessing. Skip it and the agent hallucinates.

IN YOUR FIRM
Billing runs on a stale balance because nobody agreed which system wins.
STEP 03

Test

Run it against real scenarios from your firm and compare to what your team would have done. If it cannot handle your five hardest, it is not ready for the other 500.

IN YOUR FIRM
It handles 200 cases. Case #201 breaks because nobody tested that one.
AGENTTEAM #01#02#03#04#05
OUTPUT RULES GATE PASS FAIL
STEP 04

Verify

Every output checked against your rules before anyone sees it. Pass or fail, not the AI grading its own work. Skip it and you cannot prove the output is correct.

IN YOUR FIRM
Audit prep eats a full week because no trail shows how each number was reached.
STEP 05

Run

Your team approves what executes, and every step is documented as it happens. The evidence trail assembles itself. Skip it and there is nothing when the examiner asks.

IN YOUR FIRM
Reconciliation ran, but there is no record of what happened or who approved it.
APPROVED · J. OKAFOR GROUNDED14:01:58 CHECKED14:02:03 VERIFIED · PASS14:02:09 LOGGED · EXPORTABLE14:02:11
verified Output: work your team approves, with an evidence trail an examiner accepts
Where it applies

The work this discipline is built for.

Any job where the answer has to be right, and you have to be able to show why. Six that show up in every firm that has to prove its work.

fingerprint
KYC and identity verification
Check identity documents, screen against sanctions and PEP lists, and score the risk with the reasoning attached.
payments
Credit and underwriting decisions
Pull the bureau, statement, and application data, apply the policy, and show why the decision went the way it did.
gavel
Claims and dispute adjudication
Validate the documents, test them against coverage or chargeback rules, and flag what needs a human.
fact_check
Document review against policy
Read contracts, filings, and disclosures and mark what fails the rule, with the clause it failed.
sync_alt
Reconciliation and exceptions
Match records across systems that disagree, then route the break to whoever can clear it.
forum
Examiner and audit response
Assemble the request package with the source and reasoning behind every number in it.

The domain changes, the discipline does not. Banking, insurance, lending, asset management: the same five steps decide whether the output holds up.

Start today

Three actions you can take right now.

They take a morning, cost nothing, and reveal whether your firm is ready to build reliable AI.

ACTION 01
Write down what "correct" looks like

Pick your most painful workflow. With whoever owns it, write the trigger, the rules, the exceptions. Get sign-off. That is your spec.

WORKFLOWTRIGGERRULESEXCEPTIONSSIGN-OFF ONE PAGE
ACTION 02
Find where the data actually lives

List every system holding the data the agent needs. Ask which one wins when they disagree. No answer? That is your grounding problem.

SYSTEMWINS? ?
ACTION 03
Find your five hardest scenarios

Pull five real cases from the past year where the workflow got tricky. Those are your first test cases, and your bar for ready.

FROM THE PAST YEAR 0102030405
Who this is for

Written for firms that have to prove their work.

account_balanceBanks and credit unions
shieldInsurance carriers and brokers
donut_smallAsset and wealth managers
swap_horizBroker-dealers and market infrastructure
boltFintechs, lenders, and payments firms
gavelAny enterprise where the work has to hold up under scrutiny
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This discipline works with any tools. We publish it freely because the industry needs a standard for how reliable AI gets built in environments where the output has to be defensible.

handshakeVendor agnostic lock_openFree and ungated
Where to go from here

Factory is where all five steps are built in.

Follow the discipline with any tools, or use Factory, where the five steps are the platform: spec templates, 40+ integrations, industry test scenarios, output verification, and automatic evidence trails.