Privacy Policy

At PitCrew, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our website, AI agents, platform and related services (the "Services") under applicable privacy laws. By using our website or services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect various types of information from you when you use our Service, including:

Information Provided Through the Services:

We collect personal information that you voluntarily provide when you register to the Services and create an account, such as your full name, email address, password, domain of activity and jurisdiction, phone number, and any other information you choose to provide. We also collect the contact and billing information of our customers. If you consent to receiving newsletters, marketing, and promotional information from us, we will process your email address for sending such information.

Information Provided Through the Website:

When you use the Website, we collect and process your full name, email address, title, company name, industry, phone number, LinkedIn profile URL, and curriculum vitae (CV), when you interact with the Website, for example, by filling in your details on the "Contact Us" form, requesting a demo, or submitting a career application.

Information Automatically Collected:

We automatically collect certain information through your use of our Services and Website, such as cookies, web beacons, pixels, tracking technologies, traffic data, IP address, browser type and language, geo-location information, hardware type, operating system, internet service provider, session durations, pages viewed, and other user actions.

Information from Other Sources:

We obtain information from publicly or commercially available sources, third-party data platforms, partners, usage patterns, and service providers.

Information You Provide to Us in Person:

When you visit our exhibition booths or attend events, we collect your contact details to respond to inquiries and provide additional information.

Information from Online Interactions:

We collect information from interactions such as webinars, social media contacts, or business communications, including full name, email address, messages, and other voluntarily provided information.

2. How We Use Your Information

We may use the information we collect for various purposes, including:

Service Provision:

Account creation, service delivery and improvement, support, personalization, and administration.

Service Improvement:

We may use aggregated, anonymized metadata (e.g., usage duration, error logs, volume of API calls) to improve the performance, latency, and reliability of the PitCrew platform, provided that such data cannot be reverse-engineered to reveal your specific inputs or outputs.

Website Usage:

Handling demo requests, communications, website analytics, and customization.

Administrative Purposes:

Customer support, internal quality control, establishing business relationships, and protecting rights.

Finance/Accounting:

Process transactions and send you related information, including purchase confirmations and invoices

Marketing:

Tailored offers, targeted advertising, market research, and new product development.

Security and Compliance:

Fraud prevention, security, audits, error identification, legal compliance, investigations, legal claims defense, other legal obligations and respond to lawful requests from government authorities

3. Cookies and Similar Technologies

We, as well as third parties that provide content, advertising, or other functionality on the PitCrew Website and Services, use Technologies such as cookies, beacons, and tags to analyze trends, administer the website, and track users' movements around the Website or the Services and to automatically collect information through the Website and Services. We use Technologies that are essentially small data files placed on your device that allow us to record certain pieces of information whenever you visit or interact with the Website and Services. These are all sent to your device by the web server when you browse online. Your device removes session cookies when you close your browser session. Persistent cookies last for longer periods. You can view the expiry date of each cookie, through your browser settings. We use both types for storing users' settings (e.g. language preference), for authentication and for improving the user experience on our Website. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our Website or Services, but your ability to use some features or areas of our Website may be limited. If you would like to opt out of the cookies and similar technologies we employ on the Website and Services, you may do so by blocking, deleting, or disabling them as your browser or device permits or by changing your setting and preferences here. We may collaborate with Google or other third parties that serve ads based on a user's prior visits to our Website or other websites.

4. Sharing Your Personal Information

We may share your information with:

Service providers:

third-party service providers performing business functions on our behalf such as hosting, payment processing, analytics, and customer support.

Affiliates and business partners:

these are entities that PitCrew has contracted with to engage in cross-promotional or product integration activities.

Legal Compliance:

We may disclose your information to comply with legal obligations, respond to subpoenas, or protect the rights, property, or safety of PitCrew Agents Inc., our users, or others.

Business Transfers:

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not use your Personal Information (such as names, email addresses, or phone numbers as defined in Section 1) to train, fine-tune, or improve our artificial intelligence models. PitCrew will use reasonable commercial efforts consistent with industry standards to ensure your personal contact details remain strictly confidential and are used solely for account administration and communication. We do not sell your personal information.

To ensure our AI Agents become smarter and more reliable for your benefit, we may use non-personal information for model training and service improvement. This allows us to learn from workflow patterns, logic structures, and agent behaviors to enhance the Services without compromising your privacy. Any model training undertaken by PitCrew is performed strictly for the purpose of improving the accuracy, safety, and efficiency of the Services provided to you. We do not sell this training data to third parties.

5. International Transfers

Your personal information may be transferred internationally, including to the United States. Appropriate safeguards such as Standard Contractual Clauses are implemented to protect data during such transfers.

6. Data Retention and Security

We retain personal information only as necessary for business purposes, legal obligations, dispute resolution, and agreement enforcement.

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your jurisdiction, you have rights to:

Opt-Out:

You may opt out of receiving marketing communications from us by following the unsubscribe instructions in any promotional emails you receive.

Access, Correction, Deletion:

You may request access to, correction of, or deletion of your personal information by contacting us at the information provided below. We will comply with such requests to the extent required by law.

8. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from or about minors under 18 years old. If you are under 18, do not provide any personal information without the consent and involvement of a parent or guardian. Should we become aware that we have collected personal information from a minor in violation of applicable privacy laws, we will promptly delete such information. If you believe we may have collected such information, please contact us immediately.

9. Changes to this Policy

We will occasionally update this Notice to reflect new legislation or industry practice, Company changes and customer feedback. We may also revise this Privacy Policy from time to time to reflect changes to our practices, legal obligations, or service offerings. When we do, we will update the effective date at the top of this page and, where appropriate, provide you with notice by email or through our platform. We encourage you to review this page periodically to stay informed about how we are protecting your data and respecting your privacy preferences.

10. Contact Information

For questions, concerns, or to exercise your rights, please contact us at:

PitCrew Agents, Inc.

support@gopitcrew.com